Most frequent questions and answers
Is H-perpro A Legit Website?
It is a legit international business website with headquarters in United Kngdom. All your transactions are highly secure and valid when you deal with H-PerPro. It follows all the necessary eCommerce protocols and policies to do a valid business in all the 90 countries that it operates. It is a growing company and hence it is slowly adapting and customizing its operations to suit all the requirements from time to time. You can try to buy something small to test the process and then decide to make major purchases depending on your shopping experience.
We are looking forward to becoming a global e-commerce giant. We strongly believe that our customers are the ones who made H-PerPro a successful cross-border shopping platform and disappointing a customer will cost us a lot. We are now a world-renowned cross border shopping portal trusted by millions of shoppers around the Globe.
Ensuring 100% customer delight for everyone who shops with us is our moral responsibility. We use advanced encryption systems in our payment process to ensure complete safety and protection for our valuable customers. In the case of any unlikely event of customers receiving an incorrect or damaged product, they will get a full refund, as per H-PerPro policy.
You can trust H-PerPro any day and be assured that your trust with us is really valuable for us and the money you spend is in safe hands. We are learning and growing each day to become better and more efficient in the days to come.
Thank you for all the support you have provided us over the years. We really value and appreciate that and will continue to provide better services every time you shop with us.
What Are The Conditions For Campaigns & Offers?
They are valid for a limited amount of time only and cannot be applied before and after this period.
They do not apply on products that are already on discount.
How Do I Use My Coupon Code?
You need to enter your coupon code in the correct field at the cart page. Please make sure that no additional spaces are added when you paste code.
Coupon code is applicable only on product price, not on shipping charges and custom fees.
Amount Deducted And My Order Status Is Showing On Hold Or Cancelled, What Does It Means?
On hold or canceled order status means that we did not receive amount from your side. If your amount deducted from your account and your order status is showing on hold or canceled, you can either wait for a couple of days, amount will reverse in your account or contact our customer care for further assistance.
I Have Placed An Order But I Haven’t Received A Confirmation Email. What Does This Mean?
You will receive the order confirmation email immediately just after placing your order. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “Not as Spam” to receive the emails directly into your Inbox).
When I Click On The “place Order” Button Nothing Happens. What Can I Do?
Please try to clear the cookies in your browser before you place the order.
Go to Tools
Afterward, please restart/refresh your browser.
*This path might be slightly different depending on the browser you use.
If you still cannot place your order, please contact support.
What Methods Are Used To Prevent Fraud?
All the products are delivered to customers on providing the online invoice generated after successful payment.
All the delivery addresses are recorded in the order history and verified before delivery by our respective departments.
If the system detected any transaction as fraud, we verify the transaction by taking some details from buyer and if authentication failed in verification then the transaction will be canceled and refunded within 7 working days.
How Do I Know You Work In Secure Ecommerce Environment?
All the payment transaction pages are secured by approved SSL certificates.
SSL Certificate can be verified by the following https://www.h-perpro.com
Our SSL Certificate.
All our payment transactions are done on the provider website, which are well known and authorized providers.
When Can I Contact Customer Care And How?
You can email/call/live chat with us anytime with the details provided on ‘Contact us‘ page.
Is this software a legitimate version?
Yes. We encourage and force all of our customers to register their email address with their specific Microsoft Product Key during the Microsoft online activation. This ensures verification and tracking of their authentic software. By doing this you can be confident the Microsoft Office product you have purchased is 100% legitimate.
All our software products are 100% legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.
How are you able to sell this software at such a low price?
As we work closely with our suppliers and purchase large volumes we are able to obtain the lowest prices possible.
We have established great partnership with several licensed software retailers, distributors, computer and electronic manufacturers around the globe. These companies have huge software inventories in stock for a period of time that needs to be disposed of immediately. Majority of software licenses are purchased in large volumes and acquired through inventory and clearance sale giving us huge discounts and savings. We then pass on the savings to you and keep our costs low as possible – because for every dollar we save is a dollar you save.
Price displayed on the site, Is sales tax included?
Yes, you see final price, all taxes are included.
Does your system generate the Product Key?
We do not create any Product Keys, we simply store the keys provided to us and then automatically allocate them to a customer when an order has been processed. When you collect a code from High Perfect Products, e-system simply grabs a key from our stock, assigns it to your order, and displays it to you. High Perfect Products itself does not generate the codes, our staff upload the codes taken from retail boxes to the our e-system.
How do I download my program?
Download links are contained within the email containing the license from su*****@h-******.com
How do I get help with my installation?
Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.
What if something goes wrong? Will I be able to get a refund?
We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.